Final Test Telephoning
Let’s see how much you’ve learned about telephoning!
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Frage 1 of 9
1. Frage
Please fill in the blanks with the correct words.
Elemente sortieren
- can
- speak
- calling
- It's
- hold
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Sarah: Hello, you’ve reached the marketing department. How _________ I help?
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Will: Yes, can I _________ to Tracy Parker, please?
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Sarah: Who’s ________, please?
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Will: ________ Will Harrison here.
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Sarah: Certainly. Please _______ and I’ll put you through.
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Frage 2 of 9
2. Frage
Please put the following sentence in the correct order.
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you?
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I
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help
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can
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How
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Frage 3 of 9
3. Frage
Please put the following sentence in the correct order.
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line.
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the
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hold
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Please
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Frage 4 of 9
4. Frage
Please put the following sentence in the correct order.
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you
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will
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put
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through.
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I
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Frage 5 of 9
5. Frage
Please select the right word to complete the sentence.
May I know _________ calling, please?
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Frage 6 of 9
6. Frage
Please select the right word to complete the sentence.
I’m sorry, I can’t _________ you very well. I think your connection might be bad.
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Frage 7 of 9
7. Frage
Please select the right word to complete the sentence.
Good morning, I _________ like to talk to Mr. Brown please.
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Frage 8 of 9
8. Frage
Please select the right word to complete the sentence.
Hello, you’ve reached my voicemail. Please _________ a message.
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Frage 9 of 9
9. Frage
Please match the following sentences to complete the phone conversation between Robert and Michelle.
Elemente sortieren
- Can I speak to Robert please?
- Robert speaking.
- How are you?
- And you?
- Would you like to go to the movies on Saturday?
- At what time?
- Okay?
- See you on Saturday!
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A: Hello.
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B: Yes, this is
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A: Hi Robert, this is Michelle.
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B: I’m fine, thank you.
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A: I’m fine, too.
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B: Yes, that would be nice.
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A: At 8pm at my place.
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B: Yes, great.
RichtigFalsch