Telephone Etiquette

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When you call somebody, you never need to introduce yourself.

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Make an effort to speak slowly and clearly, especially when speaking with somebody who speaks another language.

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When you work at a business, it’s common to state your name and the name of the company when picking up the phone.

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Try to use a lot of slang and local dialect words.

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Don’t talk with your mouth full (this actually applies to all situations in life ;) )

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It doesn’t matter if you’re in a bad mood, you can always be rude to people when talking on the phone.

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Try to speak at a pleasant volume, not too loud nor too silent.

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Especially when it’s a business phone call, it is a good idea to take notes during the call.